Our customer satisfaction guarantee means that if for any reason you are not 100% satisfied with the goods you have purchased, they may be returned within 14 days of the purchase date to receive for a *full refund, provided that:

1) Any items purchased are returned in their original condition
2) Any labels and tags remain in tact

We will not refund any items that have been worn, damaged in any way or that have had tags removed (This does not affect your statutory rights as a consumer)

* If your order included (free) delivery, your refund amount will equal the (full sale price of the item less the original postage & packaging cost). This is because we will still incur these costs if you return the item(s). Effectively, if you return any item, you will have to pay the original postage & packaging cost

* If you paid for delivery of your goods (recent orders) you will receive a refund for the full sales value of the goods purchased, but not on the original postage & packaging cost.

We also recommend that you send any return packages by recorded delivery, since we cannot be held responsible for packages lost in the post. Also, please ensure that any packages are wrapped se curely.